Ryanair lowers luggage fees in 2014 - more customer improvements for Ryanair passengers
The leading European low-cost carrier Ryanair which finished 2013 with a record number of over 80 million passengers, welcomes the 2014 with a significant reduction of fees for the checked luggage.
From the 5 January 2014, Ryanair’s passengers will pay £30 (instead of £60) for one piece of luggage at airport check-in desk and £50 (instead of £60) for a piece of luggage checked at the boarding gate.
Also the excess luggage fee was halved to £8.32 per kilo.
In addition to the cut of baggage fees, a second small carry-on bag per passenger is allowed in the cabin free of charge. The dimensions of the second cabin bag should not exceed 35 x 20 x 20 cm, which corresponds to a small lady handbag or a small airport shopping bag.
The prices for luggage checked on-line remained unchanged.
Very strict luggage rules have been one of the most controversial features of Ryanair’s offer. Becomeing more flexible with the luggage policy is one of several measures taken by the Irish carrier in order to face the competition from other low cost airlines, mainly Easyjet and Aer Lingus, Ryanair’s main rivals in the segment of low-cost aviation.
More customer service improvements from Ryanair
UK customer satisfaction surveys repeatedly place Ryanair at the bottom in almost all of the categories.
In order to improve the airlines rating and optimized customer experience Ryanair has introduced several other novelties amongst them a 24 hours grace period for minor booking corrections free of charge (only for bookings directly on Ryanair website), lower fees for printing boarding passes at the airport and the much-awaited full seat allocation.
The new, redesigned Ryanair’s website includes now many new useful features, as for example ‘My Ryanair’ customer registration service and allows much easier (and quicker) bookings – in only 5 steps/clicks.
Ryanair quiet flights
Heavily criticised for the lack of comfort on board, Ryanair introduced in December 2013 a new concept which will certainly please many passengers travelling during early morning and late evening hours.
During the ‘quiet flights’, operated before 8 am and after 9 pm passenger announcements will be reduced to the required safety announcements and all the lights - dimmed, to allow passengers to sleep.